Privacy Policy

1. Introduction

Realto ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By using Realto, you consent to the practices described in this policy.

2. Information We Collect

Account information: name, email address, phone number, password, and role (buyer, seller, agent, builder, vendor).

Profile and listing data: property details, photographs, documents, preferences, and saved searches you provide.

Usage data: pages visited, searches performed, properties viewed or saved, and interactions with listings.

Device and technical data: IP address, browser type, device identifiers, and cookies.

3. How We Use Your Information

To provide and operate the Platform, including connecting buyers, sellers, tenants, and service providers.

To personalise your experience, deliver relevant listings, and power AI investment insights and recommendations.

To process subscriptions and payments, send transactional notifications, and provide customer support.

To detect, prevent, and address fraud, security issues, and violations of our terms.

4. How We Share Your Information

With other users when you choose to make an enquiry, post a listing, or contact an agent — limited contact details may be shared to facilitate the interaction.

With trusted service providers (payment processors, cloud hosting, communication tools) who process data on our behalf under confidentiality obligations.

When required by law, regulation, legal process, or to protect the rights, property, or safety of Realto and its users.

We do not sell your personal information to third parties.

5. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and analyse usage. You can control cookies through your browser settings. For details, see our Cookie Policy.

6. Data Security

We implement reasonable technical and organisational measures to protect your information, including encrypted connections and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have the right to access, correct, or delete your personal information, and to object to or restrict certain processing. You can update most information directly from your account settings or by contacting us.

You may also opt out of marketing communications at any time using the unsubscribe link or by adjusting your notification preferences.

9. Children’s Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on this page with a revised "last updated" date.

11. Contact Us

If you have questions or requests regarding this Privacy Policy or your data, please contact us at info@realitysnap.com.